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Frequently Asked Questions about the RocLok Key Safe

If you have questions, we're here to help! Take a look below to find the answers to some frequently asked questions. If you don't find what your looking for please don't hesitate to contact us.

How weather resistant is the RocLok?

The exterior shell of the RocLok Lock Box is made of a polymer modified concrete blend. Special additives used in our concrete mix prevent moisture from getting through the hard outer shell of the rock. The additives also keep the shell of the RocLok from breaking apart during temperature changes.

Our key hiding chamber has been engineered to form an inverted cup shape when in the downward position. If you've ever tried to sink a drinking cup in a tub of water with the mouth down, you know that the air inside the hollow cup keeps it from filling with water. Our key chamber uses the same principal. The inverted chamber forms an air pocket around your keys keeping water out.

How well does the RocLok Age? 

Just like a driveway changes with time, your RocLok lock box will adapt with its environment as years go by. Unlike plastic or resin key hiders whose coloring tends to fade with prolonged exposure to UV rays, the RocLok is tinted using a concrete stain that is rated for outdoor use. The color will not fade however UV rays can alter the original shade. Additionally, like a natural stone, the RocLok will collect dirt from its surroundings and can even grow moss if desired to enhance its camouflaging power throughout the years.

 

How many keys can a RocLok hold?

Every RocLok lock box has a large key hiding chamber that measuring 2" wide x 3" long x 3/8" deep. We have tested the capacity of the chamber with the largest door keys available on the market from Baldwin, Emtek and Medeco and were easily able to fit 6 different models at one time!
RocLok key safe can hold several of the largest keys available

What would stop someone from walking away with my RocLok?

We now offer a way to safely anchor your RocLok lock box to the ground called the LokDown System. For an additional $20 we'll embed a 20" stainless steel cable into the RocLok style of your choice. At the end of the cable a DUCKBILL Earth Anchor will secure your rock to the ground just as a toggle bolt works in drywall. The anchor is driven into the ground 11 inches leaving 9 inches of cable that discreetly tucks underneath your rock.

How do I set the code on my RocLok?

Setting the personal code on your RocLok is an easy 4 step process.

Learn more

What if I forget my code?

Because we wanted the RocLok to be as secure as possible, there is no easy way to pick the tumbler style lock. The best way to ensure you're never locked out of your RocLok is to register your code using our encrypted system here on RocLok.com - once your registered you can log on anytime using a computer or mobile device to retrieve your code. If you ever need to change your code you can easily update it online for future reference. 

Forgot to register? We're happy to help. Just give us a ring at 503 530 8919 anytime.

How long is the RocLok warranted for?

We pride ourselves on providing a solid product that will be there when you need it most. Although we only warranty the parts for 1 year, we are always happy to help trouble shoot any issues you might experience for the lifetime of the product free of charge, no questions asked. All you have to do is contact us by email or phone whenever you have a question or concern.

Is any special care needed to keep my RocLok working?

To ensure that your RocLok lock box is in good working order year round we strongly suggest that you inspect it seasonally. Applying a small amount of a silicone based lubricant* to the moving parts of the lock at least twice a year to prevent corrosion. Be sure to open up your RocLok to check that keys are inside too.

*Please do not use WD-40 on your RocLok as this product will strip off all grease that keeps the lock moving properly.

 

My lid is stuck, how do I get my RocLok open?

Sometimes the moisture in the ground will cause the key hiding chambers lid to swell.  Although it is not common, this can be frustrating when it happens. Fortunately there is an easy fix! 

Learn more

I'm not sure which RocLok will fit best in my yard, which model sells best in my area?

If you're not sure which RocLok to choose take our Style Guide Quiz to find out! Four easy questions will help you make your decision fast.

I'd like to give a RocLok as a gift. Can you add a card to my order?

We're always happy to add a gift card to any order. Just let us know what you'd like the card to say in the comment section of the cart at check out and we'll take care of the rest.

If you're unsure which RocLok style your gift recipient would like we also offer gift cards that let them pick out their own rock.

Where can I see a RocLok before I buy one?

Right now we have a extremely limited on-shelf presence. From time to time we can be found at home & garden shows throughout the US. Join us on Facebook to stay in the know on upcoming events.

Where can I purchase a RocLok in Europe?

If you live outside of the Continental United States please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with your address and the RocLok style you are interested in purchasing and we'll be happy to help you.

Who do I contact about becoming a vendor?

If you're interested in offering the RocLok lock box to your customers please fill out our wholesale request form here.

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